Policies & FAQ's

Resident Guidelines and Frequently Asked Questions

To maintain a safe, quiet, and comfortable living environment for everyone, Donges Properties 2, LLC requires all residents to adhere to our standard community policies.

Rent and Payments

• When is rent due? Rent is strictly due on the 1st of every month.
• How do I pay rent? To ensure accurate tracking and security, all rent payments must be made online through your secure Resident Portal. We do not accept cash or paper checks. You can set up automatic ACH (eCheck) payments directly from your bank account to avoid missing a due date.

Maintenance Requests

• Routine Requests: All standard, non-emergency maintenance requests must be submitted online through your Resident Portal. This allows us to track the issue, assign the proper technician, and update you on the progress. Please provide clear details and photos of the issue if possible.
• After-Hours Emergencies: A true maintenance emergency is an issue that threatens life safety or causes immediate, severe property damage. Examples include active flooding, a total sewage backup, or a complete loss of heat during freezing winter temperatures. For after-hours emergencies, please call our emergency maintenance line immediately.

Renter's Insurance

• Is insurance required? Yes. All residents are required to maintain a valid renter's insurance policy throughout their tenancy. Donges Properties 2, LLC insurance covers the physical building structure, but it does not cover your personal belongings, furniture, or personal liability in the event of an accident.